When will my order arrive?
Every Lumoo piece is crafted and detailed by hand, so we take the time it deserves. Orders usually ship within 7–10 days, and you’ll get a tracking link the moment it’s on its way.
How do I track my order?
Once shipped, you’ll receive an email with your tracking details. Each product is carefully packaged to reach you safely.
What if my order is delayed?
We work with trusted delivery partners, but handmade items sometimes take a little longer. If there’s a delay, we’ll keep you updated—just drop us a message anytime.
What if my Lumoo product arrives damaged?
In the rare case something gets damaged in transit, contact us right away and we’ll make it right.
What makes Lumoo special?
Every Lumoo piece is born from a mix of design passion and craftsmanship—moving from sketch to 3D model to final hand assembly. No shortcuts, just artistry.
Can I customize my Lumoo product?
Yes! We offer personalization options like engraving, so your Lumoo piece feels truly yours.
Why might there be slight variations?
Our products aren’t mass-produced—small differences are part of the charm of handcrafted work, making each one unique.
What materials do you use?
We use premium, eco-friendly materials like plant-based bioplastic, which offers a warm glow, smooth finish, and a lighter impact on the planet.
How do I set up my product?
Your Lumoo piece comes with a QR code for downloading our control app, plus an easy-to-follow guide. Need help? Message us on WhatsApp at +91 [Your Number].
How long does it take to create one Lumoo piece?
From design to final touches, each product takes over 22 hours to complete—because quality comes first.
How should I care for my Lumoo product?
Wipe gently with a soft, dry cloth and keep it away from direct sunlight or moisture to maintain its beauty.
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